See our providers for non-emergency, urgent care needs via 24/7 video visits.

Houston Methodist on-demand video visits address common medical conditions, such as:

 

  • Acne
  • Allergies
  • Back/neck strain
  • Cold sores
  • Cold or flu
  • Constipation 
  • Coughs
  • COVID-19 symptoms
  • Diarrhea
  • Fevers
  • Headaches
  • Heartburn
  • Minor skin infections 
  • Nausea or vomiting
  • Pink or red eyes
  • Rashes
  • Sinus infections
  • Sore throats
  • Styes 
  • Sunburns
  • Upper respiratory infections
  • Urinary tract infections (women only)
  • Vaginal yeast infections 
If you are experiencing a serious or life-threatening medical emergency, please call 911.
Convenience from the No. 1 hospital in Texas.
Virtual Urgent Care offers patients ages 2+ the same quality of care that you expect from Houston Methodist — without leaving the comfort of your own home.
  • Our providers will assess your condition and offer a diagnosis and treatment plan, if necessary
  • We accept most major insurance plans, in addition to offering a flat-fee option of $50
  • Visits are integrated with MyChart, allowing you to easily access your Virtual Urgent Care records
  • If you need help accessing your medical record, after-visit summary, sick slip or return-to-work note, please call 346.356.3060
Access Houston Methodist in just 3 easy steps:
Next time you get sick, skip the drive and the waiting room. Connect to a board-certified Houston Methodist provider from wherever you are, no appointment needed. Houston Methodist’s expert care is now available for your entire family, from wherever you can access the internet. Simply:
payment

begin your visit

  
Methodist app logo
Download the MyMethodist app and see a provider now.
Houston Methodist Virtual Urgent Care is available through the MyMethodist app.
Find the app in the App Store or on Google Play. 
 
apple app store
google play store
 

From your desktop or laptop computer, you can enroll here.

Need more information before trying Houston Methodist Virtual Urgent Care?

How much does a Virtual Urgent Care visit cost?

Virtual Urgent Care visits are just $50, payable with a credit card. Alternatively, you can also use your insurance by selecting one of the listed options at the start of your visit, and entering your information. If you are using insurance, you may be responsible for any associated copays or deductibles (if applicable).

Who are the providers who will see me in Houston Methodist Virtual Urgent Care?

You will be matched to a Houston Methodist provider for your virtual care visit. You will receive the same quality care that you would expect from an in-person visit. 

How do I prepare for a Virtual Urgent Care video visit?

  • Make sure your device is plugged in or fully charged before you start your visit.
  • Use the MyMethodist app on your phone or tablet for the best experience.
  • Make sure you have a reliable Wi-Fi connection.
  • Take your appointment from a quiet, private location that is convenient for you. This may include your home, a parked car or your office. 
  • Use headphones if you need privacy or audio assistance.
  • If prompted, allow your camera and microphone to access the app.
  • If the appointment is for a minor, parental or guardian presence is required for the visit.

When should I go to an emergency room instead of scheduling a video visit?

    Video visits are not appropriate for emergencies. If you are experiencing a serious or life-threatening medical emergency, such as a stroke, breathing problems, seizures, a head injury, neck or spine issues, electric shock, severe burns or poisoning, please call 911. 

I need a primary care physician (PCP). Can I use Houston Methodist Virtual Urgent Care instead?

Houston Methodist Virtual Urgent Care is intended for non-emergent, urgent care needs. It is a great solution when you need to see a provider quickly, but should not replace your primary care physician for ongoing wellness. To schedule an in-office visit with a PCP, please contact the Houston Methodist Primary Care Group Scheduling Center at 713.394.6724.

Is there an age limit for patients to use this service?

You must be at least 18 years of age to establish an account with Houston Methodist Virtual Urgent Care. Providers can see patients as young as 2 years of age. If your child is under 2, call your pediatrician or visit our urgent care partner, Next Level Urgent Care.

Will I get to choose the provider when I use Virtual Urgent Care?

When you start your video visit, you will be assigned a Houston Methodist provider. You do not get to choose your provider.

What if I need a follow-up appointment?

During your appointment, a provider will assess your condition and, in some cases, may recommend you schedule an in-person visit for a complete diagnosis. Additionally, a follow-up appointment or referral to a specialist may be recommended. If an additional appointment is needed, your provider will notify you during your visit.

Where should I take my virtual appointment?

To receive the best care, we recommend taking your appointment from a quiet, private location that is convenient for you. This may include your home, a parked car or your office. We do not recommend taking your appointment from a moving vehicle or in a public location. 

How long does a video visit last?

Video visits typically last around 10 to 15 minutes.

Is the app secure?

Houston Methodist Virtual Urgent Care uses secure, encrypted technologies that comply with all HIPAA regulations to keep your patient information secure.