PATIENT GUIDE

A team of patient relations representatives and liaisons is available to help patients and visitors with any service questions, concerns or special requests that may arise during your hospital stay. 

This support is available daily from 7:30 a.m. to 8 p.m. by calling 281.737.1963.

Regardless of your religion or faith, Houston Methodist’s Department of Spiritual Care and Values Integration strives to provide you with resources to fulfill your spiritual needs while in the hospital. Chaplains are available throughout your stay to help address the emotional and spiritual needs of you and your guests. They can meet with you to provide support directly, provide you with meaningful faith-based support resources, or assist you in contacting a representative of your faith tradition.  

 

Our chapel, Healing Garden, Muslim prayer room and healing spaces (known as benches) are open 24/7. If you have an urgent need, call your nurse or the hospital operator and ask for the on-call chaplain. You may also call 281.737.1353.

Most volunteer programs are accessible on weekdays during business hours. Some may include after hours or weekends. 

For more information or to find out how our volunteers can help you, visit houstonmethodist.org/volunteer and choose the Houston Methodist Willowbrook Hospital location or call 281.737.1063.

Houston Methodist Willowbrook offers in-room service with our "Host" program for a personalized experience. Your host will come by to place your meal orders in a timely manner to ensure your needs are met. Meals are served from 7 a.m. to 6:30 p.m. Each floor has a scheduled time for delivery. If we miss you, Food & Nutrition Services will provide you with the house special. The Food & Nutrition Services manager, chef and clinical dietitians are available to answer questions regarding your diet. 

A guest may dine with you at your bedside. The daily menu is offered at $8 per meal. Please order with your meals through your unit host. For direct contact to our kitchen, please call the dietitian office at 281.737.2665. 

The Pathway Café is open for visitors Monday through Friday from 7 a.m. to 9 p.m., and Saturday and Sunday from 7 a.m. to 5 p.m. The café is located on the first floor of the North Pavilion.

 

If you have questions or concerns, please call the patient food services manager at 281.737.1182.

Advance directives are legal documents that allow you to explain and share your wishes for medical treatment to your family, health care professionals and other key people in your life. These directives are sometimes called living wills or medical powers of attorney. A reasonable effort will be made to obtain copies of your advance directives. You may ask us to assist you in completing advance directives during your hospital stay, if needed. Advance directives do not affect your access to care, treatment or services.

 

Let a member of your health care team know if you would like additional information or assistance completing advance directives. You may also visit houstonmethodist.org/advance-directives to learn more.