PATIENT GUIDE

A team of patient liaisons is available to help patients and visitors with any questions, concerns or special requests that may arise during their hospital stay. A liaison is available Monday through Friday from 8 a.m. to 10 p.m. and Saturday and Sunday from 10 a.m. to 6 p.m. Please contact a patient liaison at 281.274.7806.

Regardless of your religion or faith, Houston Methodist’s Department of Spiritual Care and Values Integration strives to provide you with resources to fulfill your spiritual needs while in the hospital. Our staff chaplains, volunteer lay ministers, Catholic Eucharistic ministers and volunteers work together to offer 24/7 spiritual support and resources, including Bibles (in English, Spanish and additional languages), other sacred texts, prayer, bereavement support and more.

 

Our chapel and other sacred spaces are open 24/7. Please see the map for locations. If you have an urgent need, call your nurse or the hospital operator and ask for the on-call chaplain. You may also call 281.274.7164.

Volunteers are a key part of our hospital. They contribute their time, services and energy to help you have a more pleasant stay. You will find them throughout the hospital. They are happy to serve you, so let them know if they can help.

 

Most volunteer programs are accessible Monday through Friday, 8 a.m. to 5 p.m. Some include after hours from 5 to 9 p.m. and weekends.

 

For more information or to find out how our volunteers can help you, visit houstonmethodist.org/volunteer or call 281.274.7127.

Houston Methodist offers a food service we call “Treat Yourself,” which is available seven days a week, from 6:30 a.m. to 7:30 p.m. You can order your meal when you are hungry, and not at a set time. Food arrival time is approximately 45 minutes. A full-time dietitian is available to help meet special nutritional needs.

 

Guest trays are available for visitors for $12 per meal, and are delivered to your room. Guest trays are not permitted in the intensive care unit.

 

To order food, call 281.274.8360.

 

If you have questions or concerns, please call the patient food services manager at 281.274.7919.

Advance directives are legal documents that allow you to explain and share your wishes for medical treatment to your family, health care professionals and other key people in your life. These directives are sometimes called living wills, medical powers of attorney, or durable powers of attorney for health care. A reasonable effort will be made to obtain copies of your advance directives. We will also assist you to write or revise advance directives, if needed. Advance directives do not affect your access to care, treatment or services.

 

Let a member of your health care team know if you would like additional information or assistance creating advance directives. You may also visit houstonmethodist.org/advance-directives to learn more.