PATIENT GUIDE

A team of patient liaisons is available to help patients and visitors with any questions, concerns or special requests that may arise during their hospital stay. A liaison is available 24/7 at 832.522.7214.

Regardless of your religion or faith, Houston Methodist’s Department of Spiritual Care and Values Integration strives to provide you with resources to fulfill your spiritual needs while in the hospital. Our staff chaplains, volunteer lay ministers, Catholic Eucharistic ministers and volunteers work together to offer 24/7 spiritual support and resources, including Bibles (in English, Spanish and additional languages), other sacred texts, prayer, bereavement support and more.

 

Our chapel and other sacred spaces are open 24/7. Please see the map on page 4 for locations. If you have an urgent need, call your nurse or the hospital operator and ask for the on-call chaplain. You may also call 832.522.0010.

Volunteers are a key part of our hospital. They contribute their time, services and energy to help you have a more pleasant stay. You will find them throughout the hospital. They are happy to serve you, so let them know if they can help.

 

Most volunteer programs are accessible Monday through Friday, 8 a.m. to 5 p.m. Some include after hours from 5 to 9 p.m. and weekends.

 

For more information or to find out how our volunteers can help you, visit houstonmethodist.org/volunteer or call 832.522.3060.

Food may be ordered through the Let's Eat app, but orders must be placed a day in advance. The cut off times are: 

Breakfast: 6 a.m.
Lunch: 9:30 a.m.
Dinner: 12:30 p.m. 

 

A full-time dietitian is available to help meet special nutritional needs.

 

Guest trays are available for visitors and are delivered to your room. Our cafeteria is also open for in-person orders Monday through Friday, from 7 a.m. to 2 p.m. Our grab-and-go option, Dash, is open 24/7. 

 

If you have questions or concerns, please call the patient food services manager at 832.522.7120.

Advance directives are legal documents that allow you to explain and share your wishes for medical treatment to your family, health care professionals and other key people in your life. These directives are sometimes called living wills, medical powers of attorney, or durable powers of attorney for health care. A reasonable effort will be made to obtain copies of your advance directives. We will also assist you to write or revise advance directives, if needed. Advance directives do not affect your access to care, treatment or services.

 

Let a member of your health care team know if you would like additional information or assistance creating advance directives. You may also visit houstonmethodist.org/advance-directives to learn more.