PATIENT GUIDE

A team of patient relations representatives and liaisons is available to help patients and visitors with any service questions, concerns or special requests that may arise during your hospital stay. 

A liaison is available 24/7 at 832.522.3333.

Regardless of your religion or faith, Houston Methodist’s Department of Spiritual Care and Values Integration strives to provide you with resources to fulfill your spiritual needs while in the hospital. Chaplains are available throughout your stay to help address the emotional and spiritual needs of you and your guests. They can meet with you to provide support directly, provide you with meaningful faith-based support resources, or assist you in contacting a representative of your faith tradition.  

 

Our chapel and other sacred spaces are open 24/7. If you have an urgent need, call your nurse or the hospital operator and ask for the on-call chaplain. You may also call 832.522.0010.

Volunteers are a key part of our hospital. They contribute their time, services and energy to help you have a more pleasant stay. You will find them throughout the hospital. They are happy to serve you, so let them know if they can help. Most volunteer programs are accessible Monday through Friday, 8 a.m. to 5 p.m. Some include after hours from 5 to 9 p.m. and weekends.

 

Most volunteer programs are accessible on weekdays during business hours. Some may include after hours or weekends. 

For more information or to find out how our volunteers can help you, visit houstonmethodist.org/volunteer or call 832.522.3060.

Houston Methodist offers a food service we call “Treat Yourself,” which is available seven days a week, You may order your meals by phone from 6:30 a.m. to 6:30 p.m. or v24/7 via the Let's Eat app in MyChart. Food arrival time is approximately 45 minutes. A full-time dietitian is available to help meet special nutritional needs.

 

Guest trays are available for visitors for $10 per meal, and are delivered to your room. Guest trays are not permitted in the intensive care unit.

 

To order food, call 832.522.1200.

 

If you have questions or concerns, please call the patient food services manager at 832.522.1205.

Advance directives are legal documents that allow you to explain and share your wishes for medical treatment to your family, health care professionals and other key people in your life. These directives are sometimes called living wills or medical powers of attorney. A reasonable effort will be made to obtain copies of your advance directives. You may ask us to assist you in completing advance directives during your hospital stay, if needed. Advance directives do not affect your access to care, treatment or services.

 

Let a member of your health care team know if you would like additional information or assistance completing advance directives. You may also visit houstonmethodist.org/advance-directives to learn more.