PATIENT GUIDE

A team of patient relations representatives and liaisons is available to help patients and visitors with any service questions, concerns or special requests that may arise during your hospital stay. A liaison is available at 346.618.2000. 

Regardless of your religion or faith, Houston Methodist’s Department of Spiritual Care and Values Integration strives to provide you with resources to fulfill your spiritual needs while in the hospital. Our staff chaplains and spiritual care volunteers work together to offer 24/7 spiritual support and resources, including Bibles (in English, Spanish and additional languages), other sacred texts, prayer, bereavement support and more. 

Our chapel and other sacred spaces are open 24/7. Please see the campus map for locations. If you have an urgent need, call your nurse or the hospital operator and ask for the on-call chaplain. You may also call 713.441.2381.

Volunteers are a key part of our hospital. They contribute their time, talent, and dedication to help you have a more pleasant stay. Our volunteers share the common goals of providing outstanding patient service and meeting the needs of the people we serve. During your stay at the hospital, you may encounter a volunteer who will be happy to assist you, so let them know if they can help.

 

Most volunteer programs are accessible Monday through Friday, 8 a.m. to 5 p.m. Some include after hours from 5 to 9 p.m. and weekends.

 

For more information or to find out how our volunteers can help you, visit houstonmethodist.org/volunteer or call 346.618.2000.

Houston Methodist Cypress offers in-room service with our "Host" program for a personalized experience. Your host will come by to place your meal orders in a timely manner to ensure your needs are met. Meals are served from 7:00 a.m. to 6:00 p.m. If we miss you, Food & Nutrition Services will provide you with the house special. The Food & Nutrition Services manager, chef and clinical dietitians are available to answer questions regarding your diet. 

 

Guest trays are available for visitors for $13.50 per meal and are delivered to your room. Guest trays are not permitted in the intensive care unit.
 
If you have questions or concerns, please call the patient food services manager at 346-618-1600.

Advance directives are legal documents that allow you to explain and share your wishes for medical treatment to your family, health care professionals and other key people in your life. These directives are sometimes called living wills, medical powers of attorney, or durable powers of attorney for health care. A reasonable effort will be made to obtain copies of your advance directives. We will also assist you to write or revise advance directives, if needed. Advance directives do not affect your access to care, treatment or services.

 

Let a member of your health care team know if you would like additional information or assistance creating advance directives. You may also visit houstonmethodist.org/advance-directives to learn more.