PATIENT GUIDE

A team of patient relations representatives and liaisons is available to help patients and visitors with any service questions, concerns or special requests that may arise during your hospital stay. A liaison can be reached at 281.420.8825 during regular business hours.

Regardless of your religion or faith, Houston Methodist’s Department of Spiritual Care and Values Integration strives to provide you with resources to fulfill your spiritual needs while in the hospital. Chaplains are available throughout your stay to help address the emotional and spiritual needs of you and your guests. They can meet with you to provide support directly, provide you with meaningful faith-based support resources, or assist you in contacting a representative of your faith tradition.  

 

Our chapel and other sacred spaces are open 24/7. If you have an urgent need, call your nurse or the hospital operator and ask for the on-call chaplain. You may also call 281.420.8811.

Volunteers are a key part of our hospital. They contribute their time, services and energy to help you have a more pleasant stay. You will find them throughout the hospital. They are happy to serve you, so let them know if they can help.

 

Most volunteer programs are accessible on weekdays during business hours. Some may include after hours or weekends. 

For more information or to find out how our volunteers can help you, visit houstonmethodist.org/volunteer or call 281.420.8459.

Houston Methodist offers a food service we call "Treat Yourself," which is available seven days a week, from 6:30 a.m. to 6:30 p.m. A full-time dietitian is available to help meet special nutrition needs.

 

We are pleased to offer you our room service menu for your dining enjoyment. A nutrition assistant will visit you daily to customize your meal order. For your convenience, you may also order a meal by calling extension 4441 from your bedside phone or from a personal smart device using the MyChart app. Once in MyChart, tap on the Let's Eat icon and place your order.

Advance directives are legal documents that allow you to explain and share your wishes for medical treatment to your family, health care professionals and other key people in your life. These directives are sometimes called living wills or medical powers of attorney. A reasonable effort will be made to obtain copies of your advance directives. You may ask us to assist you in completing advance directives during your hospital stay, if needed. Advance directives do not affect your access to care, treatment or services.

 

Let a member of your health care team know if you would like additional information or assistance completing advance directives. You may also visit houstonmethodist.org/advance-directives to learn more.