Academic Institute

How to Register for an iLab Account
The iLab system requires a one-time registration. Once you are registered, the system will enable you to place service requests, provide required approvals and monitor progress.

Registering for an iLab Account

1. Complete the registration form on the sign-up page.
   1. Register using HMAI credentials
   2. Register for an iLab account
2. Receive a welcome email from iLab (typically within one business day) with login credentials. 
   
   

Requesting Access to the Core

1. Once you have received your login credentials, navigate to the sign-in page and login.
2. You will be taken to your homepage. On the left-hand side, under Core Facilities, click the name of the core you would like to access.
3. Add an additional note or just click the Send access request button.
4. You will then be notified once the core manager has given you access to use the core.
   
   

Creating a Service Request

1. Click the (iLab) link next to the core you wish to access.
2. Click the Request Services tab and click on the Request Service button next to the service of interest. Work through the request.
3. You will be asked to complete a form and provide payment information for your request before submitting the request to the core. NOTE: If you are an internal user and you do not have access to any funds, please contact your PI and/or Department Administrators and Financial Managers so they can assign you the correct MARS charge numbers.
4. Your request will be pending review by the core. The core will add charges and submit it back to you for approval. Make sure to watch for an email from iLab regarding your updated project.
   
   

More detailed instructions are available in the customer manual. For any questions not addressed in the manual, contact the Houston Methodist IT Help Desk before contacting support@ilabsolutions.com.